Three challenges facing tour operators online


For a long time, future travelers have the opportunity to search, find and make basic bookings of flights and hotels online. Only recently have these same travelers been able to book products to their destination, such as sightseeing tours and attraction tickets, also on line. However, despite this trend, there is still no primary distribution system; this means that most travelers have to visit many different individual sites to purchase the products they prescribe.

For a tour operator, one of the most important goals is to sell seats. The challenge is how to sell more seats and what systems to use to manage those sales. There are several problems faced by individual tour operators when choosing their products through their website or through the booking portal. The first task is to decide which solution to use. There are primarily two types of online booking systems available. One is standalone, which means it is installed directly on the website, the other is hosted, which means it is installed and operated by another company. Generally speaking, self-booking engines require a pre-license fee and require the tour operator to have access to hosting, IT experience, and the ability to install and manage software.

The key advantage of a standalone solution is that the tour operator has complete control over their system and can customize it to suit their specific needs. The biggest drawback of the independent living system is that the tour operator’s products are only available on their website and cannot be distributed openly. Standalone systems can also be very expensive, requiring both software and specialized hardware. Hosted solutions are sometimes referred to as “software as a service” solutions and are rented out on a monthly basis. Because many users share collaborative solutions, they tend to have a lower cost, though not always, and do not support settings. While some solutions support product distribution through a proprietary portal website, few actually allow open distribution of destination products through some global distribution system.

The second main problem for tour operators is to decide on the use of a system that charges a fixed fee or commission. This can be a more difficult task to overcome, as both hosted and stand-alone systems charge both fixed fees and commissions. Therefore, once the tour operator has chosen the technology, it must decide whether the cost matches the system. The advantage of a commission-based system is that, as a rule, the tour operator costs very little until the sale is made, and then the tour operator pays an average of about five percent commission for the sale of its products through the system. In some cases the commission may be from one per cent to twenty-five per cent. This may seem attractive because there are no upfront and fixed costs, but the cost of the commission system can add up quickly. Fixed fee systems are harder to find as they are for some reason not the norm for the travel industry. Fixed fee systems charge a regular monthly fee and a fixed booking fee, typically between twenty-five cents and one dollar per booking. When compared to the commission system, one can understand why the fixed fee system is so attractive. A tour operator sells ten bookings a week at a retail price of $ 350 per booking using a commission system that charges 10%, costs the tour operator $ 1,400 per month compared to a fixed fee system that charges forty dollars a month and seventy-five cents. for booking.

The third and perhaps most important task is to distribute products through several sales channels online and offline while managing inventory. Surprising this problem is surprisingly not so difficult, primarily because there is so little choice for tour distribution systems. Major GDSs do not currently support destination products and focus almost exclusively on the distribution of major airlines, hotels and cruises. There are other consumer-based travel product sites that will sell products on behalf of tour operators, but in almost all cases, these tour booking sites are just travel agencies that charge a huge commission or require an exclusive price. The best option for a tour operator is to find a system that allows you to manage inventory, streamline the sales process, provide the ability to sell through your own website and provide a basic distribution network that allows you to resell your products through both online and offline sales.

So there are a huge number of tour operators who have not yet made the leap based on software solutions for inventory, sales and customer management. Although the number of solutions that provide some or all of these requirements is growing, they all represent their own strengths and weaknesses. The best and most flexible solution can present itself as a solution made with an integrated distribution system. The solution will allow tour operators to manage their inventory, bookings, customer information and provide a lot of reporting. Ideally it will be a fixed fee system that charges a monthly fee depending on the volume of the operator’s bookings rather than charging a commission.

However, the system will still allow the operator to set a commission for products sold through independent resellers so that they can properly offset profits. It would have a built-in consumer booking mechanism that would give the tour operator the ability to customize the look of their website. Finally, the system will also have an open application interface that will allow operators to be more technologically savvy to fully customize their consumer booking experience and integrate products in unique and engaging ways.


Disadvantages of online booking on travel portals


The online travel portal allows the customer to find different destinations of their choice, location information, availability, price comparisons and hotel reservations, or if they are looking for any package, they can also find it using a variety of booking holiday packages. . The traveler can enjoy a quick and efficient search for the trips you need through online travel portals. Before the invention of the Internet, people visited travel agents and tour operators to book hotels, book cars or tours. But what I have seen, although online travel portals offer such options available to the end customer, still fails to attract the maximum number of target audience. What are the disadvantages of travel portals we will consider below.

1) Limited options: Travel agents who offer favorable rates may not have an online travel booking system where the customer can directly book their tickets and receive confirmation.

2) Real-time confirmation: the system of many tour operators allows the customer to book online, but does not offer real-time confirmation.

3) Hidden fees and security: Travel agents and tour operators often advertise low fares to attract a customer, but then charge hidden fees. Booking a trip online requires paying a certain amount to pay in advance, which will put the customer at risk through an unreliable website.

4) Paid advertising: Online booking rarely gives the customer to talk to anyone about the service. The customer may find reviews on the website of travel agents and suppliers, but you can never be sure if it is paid advertising or genuine.

5) Specific needs: The customer cannot confirm a specific requirement during an online booking through a hotel booking system.


Changing trends in the tourism industry


Travel and tourism is one such area that has been growing rapidly over the past few years. Much of the credit goes to the rapidly evolving Internet technologies and smartphone trends that have virtually changed the face of commerce by introducing a new concept – e-commerce.

Go to Internet systems:

Most of the travel industry has gone online and is mainly managed through online booking and online transactions. A fast, responsive system of websites and mobile apps has made booking rooms a walk, and anyone can book rooms, check prices or check availability effortlessly with special apps with a sleek, user-friendly interface. The main reason for such a rapid transition to Internet systems with fast, responsive websites hosted through powerful servers is the high-end service and mechanism provided by technical experts.

Technical experts in the field of tourism business on the Internet:

The online travel industry is a fairly large system that is constantly growing, with new ideas emerging every day that take it to a new level. It requires professionals to implement the idea, making it flawless and perfect for everyone. For example, a few years ago people could not imagine such a smooth platform with all the modern possibilities of tourism, such as booking rooms from anywhere or planning a whole trip over the Internet.

Professional services:

Professional travel and tourism services include the development of adaptive websites or special mobile applications for hotels or any travel agency that offers customers all modern services at your fingertips. This enhances the entire customer experience by providing the best customer feedback for the business. Professional technical services, such as uninterrupted hotel booking system, engine booking, CRS for hotels, are ideal for new companies to enter the market and grow. Professional services also help implement innovative ideas to get the most out of customers.

Here’s what you need for any new travel company:

Marketing – In order for any company to grow in the market and make a good profit, it must have a wide influence and popularity among the people. Good marketing increases profits and stimulates growth.

Advanced technology – Advanced technologies such as online website and channel manager, powerful servers that host them, and audio database solutions help greatly to ensure complete customer satisfaction.

Customizable access – Many companies need multiple access channels to allow their traditional agents to access inventory. This increases overall sales, and multiple channels increase sales and reduce bookings.

Secure payment solutions – Secure payment gateways are a necessity for unhindered business and allow customers to make payments via Internet transactions. This reduces manual labor.

Optimization – Optimizing social networks and search engine optimization increases the visibility of any website and increases sales by adding an instant book button to social media profiles.

In addition, innovative ideas require an excellent platform for implementation and maximum impact.

Choose the best:

Choosing a technology support provider for a new business is quite simple. Any top travel technical support company will have a team of professionals who will provide the best services such as hotel channel manager, booking mechanism, CRS hotel, hotel reservation system, etc.


The importance of having a hotel website


The hotel website will help you increase your hotel worldwide. The website will only give you many benefits to promote your hotel.

Among the benefits:

– The website offers all the information to its customers, including the characteristics of the rooms and the services provided.

– If the website is updated regularly, you can find up-to-date information about the relevant hotel.

– Websites usually have a street map to make it easier to find.

– Communication can be easily done online through the contact form.

– The hotel’s website will also feature various images of hotels, including hotel rooms and facilities. Photos help to form an idea of ​​what the hotel looks like.

– Some websites also have a walkway that allows an Internet visitor to “walk” around the hotel. The walk is similar to a video and this video will show you the hotel from the inside including the hall, corridors and rooms.

– Reservations can be made online, which is often faster and cheaper.

The hotel website can increase and increase the number of bookings using the online booking system. This system will increase sales. You should spend a little money on a good hotel website and implement an online booking system.

The prices of hotel websites depend on its features, information and characteristics. The more features a website has, the higher the price of the website.

It is very important to make your site as user-friendly as possible. The more beautiful the website, the more visitors you will have, thus increasing the exposure and increasing sales.

On the other hand, if you can’t afford a great distinctive website, you can create an online blog that is usually free.

Websites can also promote your hotel in other online programs such as Facebook and Twitter. Facebook and Twitter have become very popular for hotel promotion. These apps allow you to introduce regular updates and they can serve as a great marketing tool as they target thousands of people around the world.

Therefore, investing in a good hotel website can only help marketing your hotel and increase sales, which will relatively lead to greater performance and profits.


Responsibilities of the concierge at the hotel


In the hotel, the duties of a concierge are varied. Being a concierge is one of the most prestigious careers in the hospitality industry. Responsibilities are varied, and depending on the hotel can range from overseeing the administration of hotel services to personal viewing to the special request of hotel guests.

Here are just a few of the main responsibilities of a concierge at a hotel:

  • Greet guests at check-in with friendly and pleasant behavior.
  • Providing customer service.
  • Responding to guest inquiries about the city and local events and attractions.
  • Processing special requests from guests (i.e. limousine or organizing events for special occasions).
  • Booking of guests for food in the restaurants of the district, purchase of tickets for attending cultural and artistic performances or booking of excursions.
  • Interaction with staff of other hotel departments.
  • Data entry into computerized booking systems.

Required qualification:

  • At least some college in hospitality. Extremely rewarding experience in sales, public relations, marketing and public service.
  • Several years of experience in customer service.
  • Excellent communication skills. Must be people-oriented and have the ability to communicate effectively with the public.
  • Adequate computer skills.
  • A clear understanding of hotel policies and procedures.

The success of a concierge depends largely on his ability to perform many tasks and work under pressure, his willingness to serve others and his talent to be a skilled problem solver. Not every person can handle this job. But for those who can, there are opportunities.


Using channel management software will improve OTA rankings without commission costs


Most people use large channels of online travel agencies (OTA) to book hotel accommodation. This makes hotels slaves to their systems, especially when it comes to the commission they have to pay OTA. Investing in channel management software will help hotels continue to improve rankings, saving significant amounts of money without paying OTA commissions.

The market share of bookings created by global distribution systems (GDS) is falling. Major premium channels require direct trade-level agreements with hotel owners. Estimates in the US premium OTA market, including Expedia,,, Priceline, Orbitz, Travelocity and Hotwire, account for more than eighty percent of all online hotel reservations.

This means that in order to get the best rating and a higher level, hotel owners must establish direct contact with these channels. These channels need direct trading agreements to get the best rating. A regular GDS contract is not enough to get a proper position as it does not provide listings on premium channels.

What is the point of all this? The Central Booking System (CRS) software will overcome this hurdle by offering hotel owners a direct interface to all major OTA networks. With CRS software, owners do not need a channel management interface or a GDS interface. Direct contact will be made through CRS.

The best thing about this method of communication is the lack of commissions when booking guests through OTA. There is also no pass through the fee, just a direct fee exclusively for the hotel. This can provide huge savings for hotel owners. All OTA connections and promotions on these sites can be managed using the property management system (PMS).

Properties that are heavily dependent on travel agency business, or properties that want to get more exposure that cannot be achieved with OTA, are well suited for CRS. CRS has direct links to all major GDSs that exist in the world. These include Saber, Galileo, Amadeus, Pegasus, Travelport and TravelWeb.

With CRS there are no middle-level outsiders, and the GDS PMS interface fee is completely free. The regular fee paid to PMS is also free. This is a unique advantage that hotels with GDS registration will receive. On average, that could mean nearly $ 2,000 in savings per year.

The excellent CRS software offers the lowest commission fee structure in the GDS interface. The interface will connect hotels to thousands of travel agencies around the world. The GDS interface is directly connected to the PMS registration desk.

Some CRS programs offer opaque sales, which is beneficial for core OTA and GDS. CRS is an amazing interface that is designed to sell last minute stocks. The interface is tightly integrated into productivity management and can call logic at certain intervals. Opaque sales are highly integrated into PMS registration.

CRS may also offer package sales. Hotels can combine their stocks into packages that can be linked to booking flights and booking cars. Package discount and booking control restrictions can be adjusted via CRS. Package sales are also very integrated into PMS registration.

The CRS engine should provide a two-way interface that allows you to make reservations both on your desktop and on your mobile phone. Room booking methods should be closely integrated with the registration system software to reduce the number of booking errors due to technology failure. This type of software is ideal for selling real estate from multiple sources.


Online booking systems


An online booking system was originally developed in the 1960s to help airlines manage ticket operations, but later even travel agencies began using it to simplify processes for their customers. Today, the online booking system is even available to consumers through Internet gateways, and it allows users to book hotel rooms, rent cars, and book tickets online, which is definitely a more convenient way to plan trips. However, the functionality is designed to meet the targeted satisfaction of consumer demand.

This modern online booking system is a mechanism that has helped e-tourism reach completely new heights. Travel industries that are being introduced locally can now reach more customers around the world and expand their business. Fully automated booking and booking processes have helped business leaders save time, human resources and focus on other aspects of business development.

The benefits of an online booking system are definitely too many, which is why this fully automated booking system is such a hit in the service industry.

  • Online customer planning. This allows customers to book their bookings in their personal comfort and anytime they want during the day, even during non-business hours. This is really handy for both the agencies and their team as it can drastically reduce the amount of phone calls and emails from customers looking for a booking.
  • Automated reminders via email and text message. Sent through the program automatic reminders to the scheduled booking time, this aspect can help eliminate the number of “non-applications” by more than 50%.
  • Choice of online payment. If an option were presented, many customers would pay for their services at the time of booking. Also, people are much less likely to show up when they have already paid for services.
  • Accounting and reporting. Because the online booking system centralizes all information, tracking and storing information about customers and their bookings is really much less complicated than searching in paper meeting books and Excel spreadsheets. Some apps even have regular reports that users can easily create and analyze.
  • E-marketing features. Having a customer email address can make or break an effective email marketing campaign. Online customer email lists are easy to maintain and manage, and will be updated as customers will have access to update their account and the burden of manually checking the secondary email list is omitted.

Online booking systems are the future of self-catering service providers, as more and more people are requesting online booking or minimum availability. This is even more important as homework becomes a lifestyle choice and web solutions become more and more powerful.


What is the software development lifecycle? Introduction to SDLC


Programming software or an application can sometimes cause stress, especially when it comes to coding different parts of a large project. Therefore, having a system that allows you to gradually complete the development process without feeling overwhelmed is necessary to create high-quality software.

This is exactly what SDLC is a system of activities that includes several stages or stages, and when performed ensures that you understand the task well, while eliminating errors as much as possible.

In this article, we will delve into these stages and what each one includes.

Business analysis or opening phase

First, you need to plan. There is not too much planning, and if at this stage you miss at least one small detail, you will have to reconsider the whole project.

Several things need to be done at the analysis stage. Start with a brainstorming session and come up with a few ideas on which to base your project. For example, if you are developing a new hotel reservation system, you may want to consider linking hotel reservations to restaurant reservations – one of many possibilities.

Make sure the ideas you come up with meet the requirements of your client (or your own) so that you stick to the original task by being creative and creating innovative ideas.

It’s also important to keep in mind the available deadlines, costs, and resources so that as a result you don’t develop what your client’s computer system isn’t able to handle, what they can’t afford, or what takes a ridiculously long time to program.

In general, at this stage you will be able to better understand what the final piece of software should look like, because this is what your work is based on.

At this point in SDLC you should have all the information you need to briefly start software development and even to create a basic prototype – at the very least, you should be able to build a more detailed breakdown of the project than you had before. It takes time to make a short prototype so you and your customers can see your ideas in action and gather feedback.

Now, having worked out the development project in as much detail as possible, divide it into smaller tasks. If you’re working with a development team, now is also a good time to distribute the tasks accordingly so that everyone is familiar with what role they will take on and start preparing.


This phase is relatively simple compared to other SDLC stages and usually involves a systems analyst and a lead developer. They discuss the system on which the software is going to be installed, any limitations that the system has and that relate to the functionality of the software, and make sure that the proposed piece of software will not face serious problems once it is implemented.

After the system analysis phase, a more sophisticated prototype can be created so that all participants can better understand what the final product will look like, and consider any problems that may arise.

Before moving on to the next stage, which is programming, the lead developer will validate all established plans and ensure customer needs are met before embarking on basic development.


At this stage, you can not discuss much, except that you have time to get started! Post everything you have planned, start programming and develop software that suits you.

Keep in mind that even though you’ve gathered all the necessary information before, if you’re unsure of any job requirements, contact your client – don’t be ashamed to find out the uncertainties and they won’t criticize you for it is.


It is important to test the coded program. It’s not as easy as running a program using each of the functions once and then triggering its output – you need to conduct thorough testing between multiple parties using multiple testing methods.

  • Here are some things to keep in mind during the testing phase without complicating things.

  • When you interact with a program or enter data (input), are you given the result you expect?

  • Is it possible to easily identify each of the program’s features and do they function properly?

  • Does the program fulfill its original goal?

  • Does the program work effectively and efficiently use computer system resources?

  • Are there any improvements you can make?

After over-testing the program to make sure there is nothing wrong with it, you are ready to implement it.

However, if you find that there are problems or that improvements can be made, be sure to fix them before continuing. Remember to take note of the errors you have encountered, as well as how to correct them – this is useful in case you have any related errors in the future.


Finally, it’s time to implement the software in the environment for which it is intended. This is the final stage of SDLC and includes setting up the software on the designated computer system, any other systems on which it will be needed, and going through the client how to use it.

You should also think about compiling a basic user guide, depending on the complexity of your program, so that they have a deep understanding and do not need to contact you every time they have a question or request. The distribution of the user manual will also facilitate the explanation of the software to large groups of people.

What’s next?

Now that the software is created from scratch and installed and configured as it should be, you can lift your legs and relax.

Although this is not an official stage, once you have implemented the software you have programmed, you should be ready for maintenance. Typically, maintenance refers to any changes that a customer wants to make to the software, any updates, or the correction of any errors that occur.

Some software development projects require maintenance and others do not, so this is not considered an SDLC stage.

To conclude …

This may seem like an excessive model of software development, although by following SDLC, software developers and engineers can make sure they don’t make stupid (but vital) mistakes and, as a result, create software that exceeds customer expectations.

Placing this type of process ensures that you are on the right track, and given that you will be constantly reviewing notes made during the planning phase, you will undoubtedly prevent the uncertainty that can wreak havoc and cause you to start from scratch.


Agoda Review – Are They a Reliable Hotel Booking Company?


If you are planning to travel to Asia soon and are looking for a hotel booking company, chances are you have come across There are many other popular companies that offer the same services but what makes Agoda better than the rest. And are their services reliable? Find out the answers in this article.

If you’ve never heard of Agoda before, it’s no wonder. However, you’ve at least heard of, the Internet’s largest travel agency. Well Priceline is the parent company of Agoda. However, Agoda only deals with hotel reservations around the world, but they specialize especially in the Asian hotel market.

So what makes so special?

Using so many different hotel booking companies, I’ve noticed that all hotel prices are on average about the same – give or take a few dollars. Agoda numbers also match the rest of the competition. However, Agoda has a points system that you can earn for room discounts and free nights.

This is Agoda’s biggest advantage over competitors. You can earn points automatically. From 4% – 7% of the room rate. Sometimes there are special offers where you can earn more. The minimum number of points you need, for example, a $ 25 discount is 12,500 points, and it’s easy to do if you spend about $ 625, which is easy that most people already spend on hotel accommodation.

You can either use these points, or save, like me, for even more discounts and free nights.

The benefits of using Agoda do not end there. You can earn 500 points for a reward for submitting a review of the hotel where you have stayed. Agoda relies heavily on guest feedback, so they want to give them an incentive. Submit a review is simple and doesn’t take more than five minutes. You usually receive an email from Agoda within 2 weeks of leaving asking to view it. As you can see as a frequent customer of Agoda, your scores can quickly add up.

Most of all I like Agoda’s ability to quickly confirm room availability. Agoda’s competitors require you to wait a few hours or maybe a day due to time zone differences to find out if a room is available. Agoda’s reservation system is always up to date with the latest offers, special prices and of course the instant availability of rooms.

Finally, don’t you hate exploring a hotel online and you don’t know exactly what types of attractions or other hotel options there are in the area? Agoda has a great hotel map feature that uses Google Maps to determine the location of your hotel and identify nearby attractions, attractions and hotel alternatives.


Different types of hospitality management systems


Hospitality management systems are software that manages your hospitality business. From the ordering system of products in your restaurant and ending with the software for online accommodation booking, it allows you to effectively communicate and manage your activities, resulting in increased profits.

When choosing a range of hospitality management systems it is important to understand what is being proposed to find the right system that fits your needs and budget. Depending on the type of operation you are managing, you should consider the following systems, their benefits and suitability for your company.

Accommodation software:

Accommodation software packages range from those designed for boarding houses and small motel owners, to packages for managing large hotels, clubs and resorts. The basic package offers easy management of guests and rooms, while more complex ones cover all aspects needed to manage and manage a large hotel chain. These include booking, service, retail, inventory, staffing and training, accounting and more.

Registration: The check-in software package should allow check-in staff to track all bookings, room conditions, guest information and fees, coordinate restaurant bookings for guests, plan homework and handle guest check-in and check-out. They should also provide the means to communicate effectively with all travel agents and system-related operators. Features to look out for include: arrival and departure reports for a specific date. Guest registration and booking details, including events and special requests. Room rates, discounts, package deals, group bookings, etc. Visual scheme of rooms and condition of hotels. Visual scheme of the calendar with the presence of numbers. A means of printing registration cards for guests. Flexibility in redistributing guests to another room. Ability to easily add room rates from restaurants, spa, gift shop, etc. Include all payment methods on departure and print a receipt. Print work register for employees Means for storing guest history Effectively communicate with reservations and travel agents

Farm / maintenance software: Easy to use software for the maintenance and service departments of your residence will increase the efficiency of cleaning and maintenance of the rooms. The main features of this module will be: Accounting for the condition of the rooms – dirty, cleaned, inspected, arrivals and departures, etc. All information such as number of guests, number of beds, length of stay, special requests (eg cot, high chair) must be visible to both farm employees and management. Employees can enter maintenance issues as they occur and they are automatically referred to the maintenance department. Staff can request ordered washing materials and toiletries. Staff can monitor the condition of the laundry for an uninterrupted supply of laundry.

Online booking system: This software package is a must for any residence. This will help to instantly increase direct online bookings. Potential guests can view hotel rooms (size, choice of beds), availability and prices, as well as the services offered. Systems must have instant confirmation of payment by credit card or other secure payment method online. After paying the deposit and confirming by email, guests must be able to log in to view or change booking details. Cancellation policy must be specified, transport options at the airport must be specified.

Hospitality management systems for point-of-sale (POS) operations: These include restaurants and bars, a hotel gift shop, spa, tour desk and other guest services. It should have the option of direct payment or charge from the room. In addition to recording routine trading transactions, it should include the issuance of daily transaction reports to management or accounting and a daily income statement.

In the POS sector, there are many existing hospitality management systems that serve the food sector, namely restaurants, cafes, takeaways and hotels.

Restaurant Management Packages (POS). For POS management packages, you can choose a ready-made system for restaurants and cafes, where you can set the parameters that correspond to your operation, or individual, specially configured for your business. Most systems are fairly easy to use and cost effective. Their specifications vary, but most offer the following options: taking orders, counting and cashier capabilities using a manual PDA system. Credit Card Processing Interface Receipts customized for your business. Better systems also offer: Integrate all transactions with your accounting software. Complete inventory / inventory Means of translation into selected languages.

Administrative software: This module is aimed at senior management and offers access to all levels of the organization. It provides instant access to a database of all sectors, ensuring full transparency of operations. Supervision and early intervention by senior staff can prevent mistakes made by inexperienced employees and save money and the reputation of your business. · Other services in this package may include:

Tools for setting different bidding systems for rooms and services: daily, seasonal, special promotions, etc. Statistics – percentage load for specified periods and other data used to develop policies and individual reports for presentations at board meetings. Organization of promotions and package deals. Inventory for different departments. Employee accounts and employee training programs

Remember: due to the high staff turnover typical of the hospitality industry, it is important to choose a system that requires minimal training to use and that has “protected areas” that can only be accessed by authorized personnel (with proper permission).

Choosing and implementing hospitality management systems for your business is an important activity both operationally and financially. But once launched the system will increase efficiency, reduce costs and improve service in your company. You will have happier staff and happier guests who will promote your business and ultimately increase your profits.