What to expect from a luxury hotel

Hotel guests, who pay huge prices, have the right to expect, of course, luxury hotel standards, rooms, service, dining and everything else that offers a great hotel.

Things that luxury hotels have to offer

Intelligent, easy and respectful planning – Booking does not have to be complicated. In other words, the booking process should be simple. And this should apply, regardless of whether you are booking a hotel, through a travel agent, through the Internet or through its association.

Easy and fast check-in and check-out – There is nothing more frustrating than waiting in a long queue when you spent the day just getting to the hotel. Your luggage should not take more than 10 minutes to arrive in your room. In addition, it should offer express clearance and quickly resolve any issues on the account.

You get the number you want – The room you are assigned to should match the type of room you want. It should match your request about the level or category of rooms, the physical location of the hotel, the pool and the special room classification.

Excellent features – You pay for a great room to enjoy various features. These will include a quiet room, original art on the walls, a sturdy mattress, bathrobes and slippers, a work surface, ample storage space and hangers, high-quality sheets, clocks and an efficient, silent cooling and heating system. This should have a general focus on aesthetic details.

Improved service features – Hotel guests should feel that they are valued and known. They need to wait for the hotel staff who will greet them at least with a smile at every meeting. Cleaning in hotels should be thorough, quiet and reliable. Maintenance staff and handymen should show up in your room a few minutes after you call to find out about your die-hard coffee maker, locked safe or what worries you. Outdoor workers, like gardeners, should not prevent a guest from enjoying the property.

Excellent hotel hotel – Luxury hotels offer guests at least one great place to eat. Even a small hotel should offer its guests a place to eat and another place to drink. Of course, the restaurant and bar should be attractive. Room service is also available. Some also include breakfast with room rates. Often these breakfasts are a wonderful buffet. But there are those who offer a free breakfast, including cotton bagels, packaged cereals and more.

Indeed, if you pay a high rate, you are expected to get more benefits. And this applies to the choice of hotel. A five star luxury hotel can definitely offer you great products and services.

Financial control in hotels – Improved structure of evaluation and evaluation of hotels based on new revenues and expenditures

The hotel’s financial control function typically analyzes hotel activities using the standard P&L reclassification, which identifies four main divisions that represent the hotel’s core business area: room revenue, food and beverage, telephone and other income. Rooms and snacks are the main drivers of value, and other income can help the overall contribution. For each of the four departments the Hotel Financial Control calculates the profit of the department and then the total profit of the hotel department.

We then deduct unallocated costs (including administrative and general, marketing, repair and maintenance, energy costs, etc.) to obtain the hotel’s gross operating income, and deduct fixed costs (including equipment and other rent / lease, real estate and other taxes, construction and other insurance, etc.) for net operating income.

The main dimensions and performance indicators in the hotel industry are defined as occupancy, multiplicity, annual sleepers, GUR (number of sleepers per free bed) ARR (average room rate), revenue PAR (per available room), revenue POR (per occupied room) . The main indicators of hotel profitability are based on gross operating income (GOI-Par and GOI-Por) and net operating income (NOI-Par and NOI-Por). Hotel valuation ratios are often associated with RevPar, GopPar and NoiPar.

Nice, but it’s time to make a few changes. Although the hotel industry is less subject to rough changes, there are two factors that offer financial control of hotels to make some shifts in the aforementioned retraining: online booking and new financial real estate structures. Let’s see how these drivers can lead to some improvements to look at hotel bills.

Hotel bookings include direct hotel bookings (by phone or online), “chain” bookings on labels and online bookings (via basic online bookings). Each of these channels requires a different organizational structure, different contracts and different costs. This is not a simple choice of sales and marketing associated with the cost of sales and marketing: the decision to emphasize that the Internet channel is changing, rather than traditional channels, dramatically changes the hotel business and hotel results. We worked as an advisor together with a hotel manager in a famous place in Italy. We decided that “chain” booking on labels was too expensive and could be replaced by ordering online. As a result, there was an increase in the total occupancy of hotels without reducing the average cost of rooms. The installation of the new system required three months of investment – peanuts compared to what the hotel paid to have a famous label on the door. But in order to really control every penny of value, we needed a hotel financial control system.

The point is this: Is it correct that Hotel Financial Control considers the cost of sales to be an unallocated expense, since these costs do not insist on an equal flow of income? In other words, we noticed that the sales channel brings different sales costs in the rooms department and the F&B department. In this case, we may decide to include different cost effects on the sales channel per department. P&L with more precision.

Another problem with the structure of financial control of hotels depends on the new ownership of real estate. Hotel real estate is increasingly owned by financial investors who care very little about the characteristics of the hotel business and are very demanding: they require a stable financial flow, perhaps higher rewards depending on the efficiency of the hotel, and they look at long-term capital appreciation. The structure of the lease / rental agreement and its cost is therefore not just one of the fixed costs of the hotel, but a “cost”. Hotel financial controls cannot simply incorporate this into P&L in a row, but in-depth analysis is needed. Perhaps we want to include the share of rent / lease in operating expenses so that the profits of our department really reflect the profits of the firm. In addition, we may want to determine in the appropriate income and disbursement the corresponding rental / rental costs.

And finally a few words on other issues: phone revenue and SPA revenue.

Everyone who visits the hotel owns at least one mobile phone and pretends to be completely covered by the Internet: so the hotel’s revenue from phones is limited. The wellness area, including profits from the SPA and fitness, is instead increased: Hotel financial controls often replace the telephone department line with the SPA department line.

Therefore, as an advisor in this area, we are faced with the need of clients to further improve the financial control of hotels so that it truly supports management in decision-making.

Planning a dream vacation in Sri Lanka?

While relaxing in your office, you suddenly dream of snow-white beaches, exotic food and scuba diving. No matter how busy you are, you can think about how to book the vacation you dream of in Sri Lanka without any fuss. The fact is that planning a trip is not as difficult as it may seem.

With reservations online that have been available to people who are too busy to visit a travel agency to book a vacation, planning a vacation is now as easy as 1-2-3. Finding the perfect place in Sri Lanka is easy, and finding it will take just an hour to finish. Of course, this includes only the best housing that the country has to offer.

Online booking

Online booking gives you a wide selection of hotels, villas and apartments to suit your preferences. The great thing about this is that you can access these sites and choose from a variety of places to go without even leaving home and working in the office during the day. It’s more convenient than going to a travel agency, just finding your turn with a bunch of other people. Another thing is that it has been proven convenient for many people, so you can be sure that your reservations are legitimate.

Whether in the cities or on the white sand beaches of Sri Lanka, you probably have access to simple online booking systems for the perfect holiday. After booking you guarantee the best accommodation and services in almost all available hotels – this is because the people in Sri Lanka are hospitable, respectful and generous. This is also the reason why tourists keep coming back.

How much will it cost me?

Admittedly, people want nothing but the best. And with the best you can always expect that they will have a high price. In Sri Lanka you get nothing but the best places to visit, the best food and the best people – but all at an affordable price. In fact, food may not even cost you more than $ 20. With that said, you can expect a luxurious vacation without having to spend a lot of money. Also, beach resorts in Sri Lanka are a great deal. This is because the services offered at Sri Lankan resorts are equal to those expensive in other countries. Simply put, you get the same comfort and luxury without spending too much.

What makes Sri Lanka a wonderful place is its restrained charm and natural beauty. Among them are exotic cultures, rich history and amazing beaches. Sri Lanka is a great place for people who want to be pampered and pampered with confidence in safety while spending time with friends or family. Tourists usually want to have complete control over all aspects of their holidays, and those who have visited Sri Lanka travel home satisfied and satisfied.

Hotel website security and hacker check

The Internet is an incredible tool that allows us to communicate with people from all over the world, research a variety of information and even make purchases. Over the past few years, booking accommodation online has become popular thanks to the convenience of the Internet, which is an extremely effective way to search for hotel accommodation, compare packages and rates of different hotels and, finally, book hotel accommodation. Unfortunately, with good comes bad. If the Internet has expanded the hotel market to include travelers around the world and then hackers (criminals), use the Internet to gain unauthorized access to your computer and commit fraud and damage your earning potential and hotel reputation.

As a hotel on a hotel website, you accept bookings and collect payments directly online, and the continuity of your business depends on your ability to store personal information and a guest’s credit card. To keep hackers out of your computer systems, you need to install a firewall, encrypt sensitive information, and maintain proper

security (restrict access to passwords) in the office. You can achieve this by doing the following:

1. Data encryption: Use secure layer socket certificates to protect your guest information. An SSL certificate encrypts personal data and reduces the risk of interception of your personal data by third parties. This will help reassure guests of the security of their credit card information.

2. Wall screens: Credit card details can be securely sent via SSL, but once stored on a server they become vulnerable to outsiders who hack into the server and the associated network. A firewall (software or hardware) can protect a server and network from virus and hacker attacks. Therefore, in addition to registering for SSL certification, you need to install a firewall to ensure the protection of all data stored on your server.

3. Security Protocols: Implement security protocols such as MasterCard Secure Code and Verified Visa to provide more reliable identification of online payments and increase the security of card transactions over the Internet.

4. PCI compliance: The last security measure is the certification of payment card data security. By implementing PCI DSS version 1.1, a set of comprehensive requirements, you increase the security of your payment account data.

To sum up, hackers pose a threat to business, and you need to take appropriate measures so that hackers do not spoil the brand and image of your hotel. By following the steps above, you can prevent your business from becoming a target for hackers.

Hotel security for travelers

The sad truth is that criminals target travelers, especially in and around hotels. The wealth of literature on hotel security does not seem to deter criminals from using hotels as targets for their trade. An unofficial survey of hotel security officers reveals old patterns of crime that are recurring, and new tricks (or new variations of old tricks) continue as before. However, there are several practices that can reduce the risk of becoming the object of crime or other types of hazards in a hotel.


The starting point for considering hotel security issues begins long before you check into the hotel. If you drive to a hotel and park in their garage or parking lot, automatic security, luggage security and personal security will be your starting point. When you arrive by taxi, your safety in the taxi and taking care of your luggage will be your starting point. In fact, if you have recently visited a particular hotel, the starting point should be a phone call from home to ask a few questions. If the hotel is in a foreign country, the list of questions to ask in advance will be wider. At a minimum, you need to call to confirm your reservations; get a confirmation fax and mark the name of the person you spoke to.


From my experience I work in many hotels across the US and internationally

There are three issues for choosing a safe hotel:

Are these electronic door locks? Is their key management good? And is there a fire

alarm and water spray system? “Usually the only way to find out is

by calling the hotel directly. The number one security issue is managing someone

has access to a guest hotel room. So far we can install electronic locks and

to keep the key control system under strict control are the guests themselves, who often let the guards down and do not close the door when they go out on the ice at the end of the hall or open the door to an uninvited intruder. “It’s important to remember that a hotel is a public place, and criminals are lured to places where outsiders are vulnerable.”


If possible, avoid staying in a room located on the ground floor of the hotel. Because rooms on the ground floor often have sliding doors or windows that can be reached from ground level, they pose a greater security risk than rooms on higher floors. Rooms from the second to the fifth floor are usually a good choice in case of fire, as they are easier to reach for rescue than rooms at higher levels. But rarely is the choice of room so simple. If you attend the convention or attend it during the busy season, the choice of rooms may be limited. And a more expensive room will not guarantee you greater fire safety, because the most luxurious suites are usually located on the upper floors, so the fire makes it harder for you to escape. Premises located away from the ice machine or farm minimize your exposure to noise in the hallway

traffic, and a room near the stairwell will be an alternative to the endless anticipation of crowded elevators. Women traveling alone may wish to choose a room near the hall or surveillance cameras on the stairwell for added security. Before settling into the room assigned to you, make sure that there is a quick enough access to the fire escape route through a window or stairs.

Luxury hotels in the US – they mean it

The United States consists of states, cities, and towns adorned with luxury in every element. Luxurious lifestyle, gorgeous attractions and natural attractions make the US a very noteworthy place. A large number of fabulous destinations in the country recommend planning a long route. And if you’re used to a luxurious lifestyle, luxury hotels in the US have everything to offer you a luxurious environment and amenities. The climate in the country varies from subtropical to Arctic. However, most of the part is temperate with four separate seasons. The United States is the third largest country in the world. On the east coast of New York, Boston and Philadelphia – some destinations where you will learn about the bright features of America. New York is famous for its magnificent viewing skies. It is also known as a melting pot culture.

Obviously, you can’t miss a visit to the capital of Washington, where the president resides. The White House is an attractive building. Atlanta is another famous destination that is always crowded throughout the year. Agricultural lands, forests, large cities, smaller cities, mountains and prairies are all in abundance. Visit Miami, which promises to delight you with its beautiful features – it is quite famous for its Latin culture, exciting nightlife and amazing beaches.

If you love throwing dice, come to Las Vegas, a gambling paradise. Here, in the desert, you can find many fabulous monuments and exemplary architectures. And Kentucky offers many ways to explore natural artifacts, such as the mammoth cave, which is the largest cave system in the world. Numerous campsites, state parks and recreation lakes create an attractive atmosphere to attract thousands of tourists from all over the world. And Florida’s popularity chart is always high, with its sunlight, beaches and hurricanes.

Online hotel reservations have become easy

Online hotel reservations are rapidly gaining popularity as the Internet provides a convenient platform for vacationers and business travelers to find the perfect hotel that will become their haven during their overseas stay. As long as you’re armed with a computer connected to the Internet, anyone can access an extensive database of hotels that you can explore and compare before making an instant booking with minimal fuss and effort.

The information available on these sites is more than enough to assist in the decision making process. We will now examine how the Internet has revolutionized the hotel booking process in recent years.

The evolution of the hotel booking process over the years

Hotel booking procedures used to be in the hands of hotels and travel agencies, but quickly became readily available to online consumers after the advent of the Internet.

Previously, travelers had to go through hotels or travel agents to book a hotel by phone or write. Information on room rates, services and services available to the traveler was limited, with the exception of printed brochures or advertising newspapers, which could simply be overlooked. It also took some time to get a response from hotels and travel agencies, which allowed less space for the traveler to quickly decide on their booking or change it.

After the Internet age, a variety of information about hotels is becoming much more accessible, including ways to book hotels online through web portals that manage hotels or online travel agents. This allowed travelers to take full control of their hotel booking procedures, including changing their booking or making a last minute booking when a situation arises. In this situation, they can even take advantage of hotel discounts and offers and look for the best deals on multiple sites.

Lots of information on the websites of online travel agents

Today, information about hotels is easily available on the websites of many online travel agents through the exchange of such information between major hotel chains and online travel agents. This means that these websites can promote and sell the rooms of various hotel chains to Internet visitors, thus serving as a powerful advertising platform for these hotels. Such publicity is a win-win situation, as online travel agents receive commissions for each booking made on their sites. Even thousands of smaller online travel sites are involved in this as the information is passed on to them by major agents.

This actually creates a single large database of hotels, which can be touched by all online travel agents, providing the traveler with relevant information and prices, which means that he does not need to go directly to the hotel. The more hotels subscribe to these sites, the more information becomes extremely similar, so some online travel agents may negotiate with hotels to charge consumers specially reduced rates to encourage them to book through their site.

Controlled and targeted marketing by booking directly on hotel websites

Unlike the barrage of information about different hotels that is available on the websites of online travel agents, proprietary hotel booking sites with connected booking mechanisms allow for much more personalized and targeted marketing for their guests. With more information about the offerings, the inclusion of more images and the use of sophisticated web designs such as flash animations and videos, hotels would find it easier to differentiate themselves from the package through their own websites. In addition, guests will also be provided with a secure online payment system, especially if the hotel chain is reputable, as well as a waiver of additional booking fees that may be charged by intermediaries.

Choosing a reliable online hotel booking website

Because there are many sites on the Internet that offer online hotel booking services, it is not always easy to find one that is trustworthy and takes into account your needs and concerns. It is very important to find a website that you can trust, not only in terms of the reliability of hotel information and the provision of up-to-date room rates, but more importantly where you can rest easy when creating an online transaction through it. There may be direct hotel booking sites, but I would recommend an online portal that has these characteristics.

Both start-up and small hotels can reduce the effects of parity rates

Bet parity is a term that always alarms hoteliers and can even be a barrier to growth for small and new players. Rate parity is the practice of maintaining the same rates of the same room type on all distribution channels / booking platforms, whether it is the hotel’s own website or OTA, regardless of the commissions received by OTA. The goal of this practice is to create a level playing field for all players. Both hotels and OTAs must agree to evaluate parity rates when subscribing to OTAs.

Sometimes this leveled field makes it difficult for new players to compete in this fierce competition and stifles them even before they can spread their wings.

How should hotels look at Rate Parity?

The practice of parity rates has been created to protect the interests of OTA from situations where hotels may lower rates on their websites and reduce OTA.

Why do hotels rely heavily on OTA?

OTA provide a ready-made platform for any hotel to book bookings from day one when they enter the world of online booking. They don’t need to spend on marketing, just negotiate more profitable deals with the right OTA and they are willing to make a profit. Hotels can easily view OTA commissions as their marketing costs, but with a higher level of success. Thus, the advantage that OTA offers hotels, somewhat negates the lack of parity rates for hotels.

What are the parity rate issues for beginners and small hotels?

In small and new hotels every booking is very important. Paying huge OTA commissions with an already low margin becomes very difficult for hotels. Here direct bookings can change the game. However, getting direct bookings can be a challenge without an advertising campaign and price manipulation. Many times OTAs ask hotels to keep them informed if they are conducting any advertising campaigns or lowering prices on their sites. To prevent breaches of the “Rate Parity” provision, sometimes small hotels exclude the entire category of rooms from the OTA and sell it on their website at their own prices.

Competing with OTA for prices is difficult for small hotels, as OTA is known to lower prices below agreed prices by lowering commissions. We do not live in a perfect world!

This requires hotels to check prices for different OTAs to maintain their competitiveness. If the OTA channels are not directly connected to the hotel’s PMS system through the channel manager, parity management is even more difficult to manage. Hoteliers then have to log into several systems to update their rates. However, it is much easier and faster if the hotel uses all the tools of hotel technology.

Few believe that in this situation, small hotels linger between the stones and the anvil, as they say, because, on the one hand, they do not have a marketing budget to reach the level that gives OTA. On the other hand, it is difficult for them to pay a large fat commission to OTA. What’s more, OTAs bring them business. Therefore, hotels want to increase the number of direct bookings. However, this course requires more dollars to spend on marketing. They are in this vicious circle.

Here are some tactics that hotels can use to address parity issues

Create bundled packages

Hotels can increase their offerings by keeping the price the same as the OTA price by adding benefits such as free parking, Wi-Fi, wine tasting, free breakfast, sightseeing, free rental, etc. This practice can help them have a clear advantage over OTA without violating the rate of parity rates, because for the same price the hotel offers a better deal than OTA.

Lower your bids to a limited audience.

Hotels can lower prices for users of age group, category, closed user group (CUG) or mobile applications. Launch promotional offers via email for CUG members or when booking mobile apps. This can help them direct direct bookings on their website and in the mobile app without violating the parity provisions.

Loyalty program and customer engagement

Another way to increase direct bookings is loyalty programs. Loyalty programs provide many benefits besides the simple savings of OTA commissions. Getting a re-booking from a loyal customer is much cheaper than purchasing a new customer. In addition, hotels are aware of their choices and benefits that allow them to serve them even better. This spreads the positive word of mouth for the brand and paves the way for more direct bookings.

Use Meta Search Engines

Meta-search engines such as TripAdvisor and Trivago can be considered the saviors of small hotels. Small hotels may even be included in the TripConnect list because it operates on a PPC model, as opposed to commissions, as in the case of OTA. Metasearch engines are very popular among consumers because they not only provide a comparison of different properties, but also allow you to choose the cheapest channel for hotel reservations. It is often observed that consumers turn to direct bookings provided that the difference is not huge as direct bookings are considered more reliable.

Convenient website and booking process

To increase the number of direct bookings, hoteliers must ensure that the necessary infrastructure is in place that triggers and pushes direct bookings, such as a complete user-friendly website with a clean interface that provides all the necessary information without having to search for it. In addition, hoteliers need to make sure the booking process is simple rather than cumbersome so that prospects do not go back. OTAs have clear advantages in this department, but hotels have no choice but to bring their Internet infrastructure on a par with OTA.

From the above discussion, we can assume that although the Rate Parity agreement may lead to a delay in direct bookings of any hotel; There are many factors that prove that OTAs are actually good partners with hotels. Hotels can adopt multiple detour strategies to mitigate the rate parity deficit while enjoying a large number of OTA bookings

How hotels can cope with the Airbnb generation by outsourcing information

Sharing services are destructive innovations. The emergence of the sharing economy may be favorable to most modern consumers, but the affected industries view these achievements as enemies of economic growth. They inadvertently seek the demise of traditional counterparts.

Only a few have initiated a rethinking of themselves to play alongside the game that their modern competitor wins. As for hotels, Airbnb is not just an enemy, but a technology they still have to adapt.

Exposure to pain

Airbnb has now been seen as the largest peer-to-peer hotel service since its inception in 2008. This platform has been doing old things, trying new ways. The use of digital technologies and social networks in the marketplace provided a holistic user experience regarding consumer choice. It has not been definitively found out that Airbnb has indeed contributed to the decline in hotel bookings, but the Airbnb aviation industry itself is undeniable.

Aside from moving people into spaces away from institutions, their recent “live locally” campaign has had a trend among millennial travelers. Airbnb has also set up its online reputation system where previous guests can leave a rating and review.

Intimate and personal

At the very least, learn from the toughest competitor.

Personalization of experience has been a trend among tenant generations for millennia. However, hotels need staff with whom they can talk around the clock and without weekends, and be responsible for all their hotel experience.

Information outsourcing provides industries with technologies that complement this need. In addition to the best quality personalized services, hotels will have advertising campaigns and marketing developments. Technology workers could also provide hotels with predefined programs and applications, organize logistics, and even manage internal processes. Recruiting highly qualified staff team solutions is not as risky, but it is cost effective as it will greatly improve your services.

Equipped with its own technology department, you can now easily hand over direct services such as laundry, cleaning, restaurant, cleaning and even emergency problems. It can also stipulate booking, technical support, customer service, airport transfers and more. This may also include additional services such as access to airline bookings, travel agencies, travel agencies, public transport or car rental.

The hospitality industry is moving to higher degrees of process automation. A set of technological talents for hospitality would be a great leap to use the game to your advantage and return the territory back to its rightful owner.

The importance of hotels is the importance of hotels in their lives

“Home cute house” is a saying that everyone around the world likes and agrees with. No one wants to leave those who live at home, which is another name for paradise on this earth. But each of us must temporarily leave our hometown for many, for example, to get an education, vacation, earn a living or business trips, etc.

Students who leave their hometown to study usually rent apartments, flats or live in dormitories. If you are going on a business tour, formal meeting or vacation, he cannot rent the above places.

Here hotels become significant.

A hotel is a building that provides housing, food and other services on a commercial basis. Taverns existed in ancient times to serve merchants and other travelers. The proliferation of travel in the 18th century due to industrial permits stimulated the development of taverns. In 1889, the Savoy Hotel in London set a new standard with its own electricity and special services.

The modern hotel is mostly the result of railways. After World War II, new hotels tended to be larger and were often built near airports. Hotel chains have become widespread, making shopping, selling and booking more efficient.

Hotels are divided into three categories, i.e. transitional hotels, resort hotels, which are mainly intended for vacationers, and the third category – residential hotels, mainly apartment buildings that offer rooms and catering services.

There are certain hotel rating systems and they are as diverse as countries. For example, in the UK, hotels are rated according to a quality assessment system. In Spain, the state body for tourism regulates the system.

To get a star rating, must meet a number of criteria – room size, restaurant facilities, amenities, entertainment facilities.

Hotels are evaluated as follows:

One- and two-star hotels are hotels where you are provided with a very clean environment and they are economical.

The three-star hotels in the rooms have air conditioning, refrigerator, telephone and 24-hour Internet. Four- and five-star hotels are luxury hotels that provide guests with a royal treatment. These hotels have services such as a tour desk that helps guests organize and manage city tours, as well as hire private transport, etc.

This way, you can easily choose a hotel for yourself if you want to relax in a different environment and pamper yourself away from the world of business calls, meetings and conferences, etc. anyone wants or can afford to participate. And if you are on a formal tour, then no need to worry as your costs will be borne by the company.