In anticipation of an upcoming trip to Auckland, New Zealand (New Zealand) I was looking for accommodation. Having so many options to choose from – bed and breakfast, motels, lodges, serviced apartments and hotels (to name a few), I eventually decided to choose accommodation in Auckland. Now my question came out: In what accommodation do I want to stay? to: Which provider to choose?
It’s fair to say that if I had booked my trip through a travel agent, they could have offered me the right provider, but on this day and age of online travel booking I didn’t need to talk to a travel agent. So, without leaving my online bookings, I decided to also book accommodation online. First I decided to find out what other people are saying about Auckland hotels, and find out if anyone has any good deals for me.
I’ve heard all this talk about how user reviews are becoming more and more popular in today’s online environment, and now I understand why. It’s very similar to talking to family or friends and asking if they can recommend a stay somewhere, but in this case you have access to a wider range of opinions. Another advantage is that the feedback posted on the site is no longer filtered by vendors, so you only read good reviews, instead they get a much more transparent and honest hotel rating.
There are many travel review sites available online, but I have to say it’s important to find one that isn’t just a shared site that allows people to subscribe and post comments unanimously, as they are open to unverified reports and even too positive and sometimes deceptive comments from the providers themselves. So my first step was to find a reliable website / hotel reviews in Auckland.
It appeared in the form of an online booking site. Comments on sites of this type can only be posted by people who have actually booked and stayed at this hotel in Auckland. This results in me being able to read honest reviews from real guests. Not only that, it was easier to read the reviews on the same website I eventually booked on than to read one site and then find another for your chosen hotel in Auckland.
Most of the reviews I came across had 1 to 5 stars where:
1 = bad
2 = below average
3 = value for money
4 = excellent value for money
5 = great experience
This method of evaluation means that I could easily form a general idea of the value without having to read every review for the last twelve months. From there, an additional hotel investigation was required, which involved reading each review that caught my attention. At this point, it was very important for me to remember that one or two bad reviews do not necessarily reflect poor hotel service. People have bad days, and unfortunately there are hotels. But when a number of reviews mentioned taps, bad showers, noisy rooms or poor service, I found it safe to assume that most guests were right.
After all, the only trend that has manifested itself in most bad reviews is that sometimes people expected more from the hotel than was provided. Complaints such as “the restaurant was closed at 11pm”, “no room service” or “I had to carry my own luggage” all point to the investigation that the hotel in Auckland primarily did not offer these services. It is still believed that the hotel has a 24-hour bar and bar, swimming pools, gyms and a spa. Where, like today’s requirements, optional offers and services have been removed to provide a higher price for the consumer.
So, after reading numerous reviews and feeling more informed than at the beginning, I was able to find a hotel in Auckland that meets my needs not only in terms of service but also in terms of location, price and amenities. After all, reviews were a component of my decision, and they had to be considered along with my own personal criteria to make my final decision.