Responsibilities of the concierge at the hotel

In the hotel, the duties of a concierge are varied. Being a concierge is one of the most prestigious careers in the hospitality industry. Responsibilities are varied, and depending on the hotel can range from overseeing the administration of hotel services to personal viewing to the special request of hotel guests.

Here are just a few of the main responsibilities of a concierge at a hotel:

  • Greet guests at check-in with friendly and pleasant behavior.
  • Providing customer service.
  • Responding to guest inquiries about the city and local events and attractions.
  • Processing special requests from guests (i.e. limousine or organizing events for special occasions).
  • Booking of guests for food in the restaurants of the district, purchase of tickets for attending cultural and artistic performances or booking of excursions.
  • Interaction with staff of other hotel departments.
  • Data entry into computerized booking systems.

Required qualification:

  • At least some college in hospitality. Extremely rewarding experience in sales, public relations, marketing and public service.
  • Several years of experience in customer service.
  • Excellent communication skills. Must be people-oriented and have the ability to communicate effectively with the public.
  • Adequate computer skills.
  • A clear understanding of hotel policies and procedures.

The success of a concierge depends largely on his ability to perform many tasks and work under pressure, his willingness to serve others and his talent to be a skilled problem solver. Not every person can handle this job. But for those who can, there are opportunities.