Hospitality management systems are software that manages your hospitality business. From the ordering system of products in your restaurant and ending with the software for online accommodation booking, it allows you to effectively communicate and manage your activities, resulting in increased profits.
When choosing a range of hospitality management systems it is important to understand what is being proposed to find the right system that fits your needs and budget. Depending on the type of operation you are managing, you should consider the following systems, their benefits and suitability for your company.
Accommodation software packages range from those designed for boarding houses and small motel owners, to packages for managing large hotels, clubs and resorts. The basic package offers easy management of guests and rooms, while more complex ones cover all aspects needed to manage and manage a large hotel chain. These include booking, service, retail, inventory, staffing and training, accounting and more.
Registration: The check-in software package should allow check-in staff to track all bookings, room conditions, guest information and fees, coordinate restaurant bookings for guests, plan homework and handle guest check-in and check-out. They should also provide the means to communicate effectively with all travel agents and system-related operators. Features to look out for include: arrival and departure reports for a specific date. Guest registration and booking details, including events and special requests. Room rates, discounts, package deals, group bookings, etc. Visual scheme of rooms and condition of hotels. Visual scheme of the calendar with the presence of numbers. A means of printing registration cards for guests. Flexibility in redistributing guests to another room. Ability to easily add room rates from restaurants, spa, gift shop, etc. Include all payment methods on departure and print a receipt. Print work register for employees Means for storing guest history Effectively communicate with reservations and travel agents
Farm / maintenance software: Easy to use software for the maintenance and service departments of your residence will increase the efficiency of cleaning and maintenance of the rooms. The main features of this module will be: Accounting for the condition of the rooms – dirty, cleaned, inspected, arrivals and departures, etc. All information such as number of guests, number of beds, length of stay, special requests (eg cot, high chair) must be visible to both farm employees and management. Employees can enter maintenance issues as they occur and they are automatically referred to the maintenance department. Staff can request ordered washing materials and toiletries. Staff can monitor the condition of the laundry for an uninterrupted supply of laundry.
Online booking system: This software package is a must for any residence. This will help to instantly increase direct online bookings. Potential guests can view hotel rooms (size, choice of beds), availability and prices, as well as the services offered. Systems must have instant confirmation of payment by credit card or other secure payment method online. After paying the deposit and confirming by email, guests must be able to log in to view or change booking details. Cancellation policy must be specified, transport options at the airport must be specified.
Hospitality management systems for point-of-sale (POS) operations: These include restaurants and bars, a hotel gift shop, spa, tour desk and other guest services. It should have the option of direct payment or charge from the room. In addition to recording routine trading transactions, it should include the issuance of daily transaction reports to management or accounting and a daily income statement.
In the POS sector, there are many existing hospitality management systems that serve the food sector, namely restaurants, cafes, takeaways and hotels.
Restaurant Management Packages (POS). For POS management packages, you can choose a ready-made system for restaurants and cafes, where you can set the parameters that correspond to your operation, or individual, specially configured for your business. Most systems are fairly easy to use and cost effective. Their specifications vary, but most offer the following options: taking orders, counting and cashier capabilities using a manual PDA system. Credit Card Processing Interface Receipts customized for your business. Better systems also offer: Integrate all transactions with your accounting software. Complete inventory / inventory Means of translation into selected languages.
Administrative software: This module is aimed at senior management and offers access to all levels of the organization. It provides instant access to a database of all sectors, ensuring full transparency of operations. Supervision and early intervention by senior staff can prevent mistakes made by inexperienced employees and save money and the reputation of your business. · Other services in this package may include:
Tools for setting different bidding systems for rooms and services: daily, seasonal, special promotions, etc. Statistics – percentage load for specified periods and other data used to develop policies and individual reports for presentations at board meetings. Organization of promotions and package deals. Inventory for different departments. Employee accounts and employee training programs
Remember: due to the high staff turnover typical of the hospitality industry, it is important to choose a system that requires minimal training to use and that has “protected areas” that can only be accessed by authorized personnel (with proper permission).
Choosing and implementing hospitality management systems for your business is an important activity both operationally and financially. But once launched the system will increase efficiency, reduce costs and improve service in your company. You will have happier staff and happier guests who will promote your business and ultimately increase your profits.